Coffee Barista Did One Thing to Make a Deaf Customer Feel More Welcome
Getting a coffee is a great way to create a tiny connection with someone, but sometimes that connection can happen between the customer and their barista.
Recently, Krystal Payne was motivated to improve that relationship when she noticed a deaf customer struggling to place an order.
The customer, Ibby Piracha, was surprised and touched when Payne used sign language to ask him what he wanted.
Payne already had a background in ASL but studied YouTube and other videos to add more words to her vocabulary to make Piracha feel welcome.
Not only that, she handed him a note which read, “I’ve been learning ASL just so you can have the same experience as everyone else.” Piracha was so touched that he framed the note.